IT Help Desk

BEK, Inc. offers a fully staffed helpdesk to customers who need a support system for their business, but either don't have the resources or want to outsource the job to professionals. If you are looking for a part-time helpdesk, support for your application or a service desk, you have come to the right place, and we can help.

REMOTE SUPPORT

Before you begin a remote support session- please call BEK and make an appointment with one of our techicians.

To get remote support, please click on the Icon to the right.

 

You will be directed to a website where you will see the following screen.

BEK inc remote support brunswick maine computer repair

Please Click the drop down menu on "show My PC" and choose the java enabled version.

Run the program by pressing the "run" button.

 

Click the "show my pc now" button- you will be given a password. Please give that password to your technician to create a connection with your computer. Your technician will connect with your PC.

Our highly trained technical support staff has assisted many organizations with IT Helpdesk outsourcing and can provide your company with on-demand helpdesk for hire.

Our worry free remote helpdesk solution can provide the following valuable features to your company:

  • Week day coverage Monday – Friday 8:00 Am to 5:00 PM (Can be customized- talk to us about your needs)

  • 100% USA based, in house, certified, support staff

  • Project management

  • Onsite response if needed

  • Support for your technology

  • Worry-free IT budgeting

  • Escalation to Level 3 support available

  • Remote control technology

We will work to help you to build a custom solution that meets your budget and needs.